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Oops! Well, if you were connected to your Game Center account in the game’s Settings before deleting the game, then your progress should be saved automatically. So go ahead, reinstall the game again and connect it to Game Center. If the pop-up window opens, click on it to restore your progress. Unfortunately, if you weren’t connected to the Game Center, it’s not possible to transfer the game state.

There are two types of ads in the game – those that you choose to watch, and those that are automatically triggered. You can permanently stop the automatically-triggered ads from showing by making any in-app purchase in the game. To make a purchase, just open the store in your game and select the item you want to buy. Once the purchase is processed, automatically-triggered ads will not be shown anymore. However, you will still have the option to watch videos ads.

It’s easy!

1. Open Settings on your device and tap Apps.
2. Find the game in the list and select it.
3. Under App Settings, tap Notifications to turn them off.

Want to switch them back on and hear from our games again? It’s the same process!

Good question! This is important to do if you want to transfer your progress to a new device (just keep in mind that you can only transfer it to a device with the same operation system), if you need to do a factory reset, or if you just want to keep a backup. Here’s how:

1.  Update the game to the latest version.
2.  Start the game.
3. Go to the Settings menu.
4. Make sure the Connect To Game Center option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Your progress is now automatically saved, and can be restored on multiple devices. Done!

We’re sorry to hear that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, save your progress, then delete and reinstall the game. To save your progress, you need to connect the game to Game Center. Here’s how:

1. Update the game to the latest version.
2. Start the game.
3. Go to the Settings menu.
4. Make sure the Connect To Game Center option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Your progress will now be automatically saved and you can uninstall the game.
   When you reinstall the game, simply connect to Game Center again, and you will be given the option to load your old game.

Open the game and tap the gold coin counter at the top of the screen, and go shopping! Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve made the purchase.

Good question! You can do it through Settings on your device. You can find instructions here. This is a good idea if kids are going to play the game. Whether you play with or without in-app purchases, our games are great fun – and you’ll be able to progress through them either way!

We’re sorry, but our in-app purchases are generally non-refundable. But there might be exceptions. Payment transactions for in-app purchases are completed through the Apple Store so you’ll just need to have a chat with their support team (follow this link and choose the option that suits you best).

We do not process payments for in-app purchases, and we do not have access to your credit card information. Payment transactions for in-app purchases are completed through App Store via your account. All billing is processed by Apple. (This is also something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Apple and subject to Apple’s terms).

Your Tom needs a new name? No problem!

1. Tap the level indicator in the upper left corner of the screen.
2. Tap the name of your Tom.
3. Type in his new name and hit OK. And please don’t use your own name!

As long as you can connect the game to Game Center, then transferring the game state is a breeze! Just follow these steps:

1. Make sure you’re running the latest version of the game on your old device.
2. Open My Talking Tom 2 on your old device and tap the level indicator (in the upper left corner of the screen).
3. Select Settings.

4. If the Connect To Game Center button says “Sign In”, tap it. If it says “Sign Out”, don’t tap it – you’re already signed in. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Download the latest version of the game on your new device and repeat what you just did using the same user account as your old device.
6. After playing for a little while on your new device, you’ll be asked whether you want to continue with the new game or load the old one. Choose the old one and carry on with the fun!

Sorry, but you can’t transfer your game progress between different platforms just yet. Check back in with us in the future – we’re working on it!

That’s a great idea! We regularly update most of our games with loads of awesome new content and features so you don’t want to miss out!

If an update is available, follow these steps:

1. Open the App Store app on your device.
2. Tap the Updates icon at the bottom of the screen.
3. Any apps with an available update will be displayed on this list. All you need to do next is tap Update!

Nothing should stand in the way of fun! Head over to Apple App Support to sort this out.

The fun starts now! To download your new favorite game, just head to the app store on your device. Want to check out our other games (and their platforms)? Check this out.